CNDSN5 month 23 days (Chinese Information Weekly) with Jiang Zong's interview, in April the sunshine outside the window, along the hills Greenwood,window with smiling a red. Compared to the "interview" the formal and somewhat cool words, I tend to use the "dialogue" to describe the meeting and conversation.

A person's spirit, not only reflected in the human body, is also reflected in its work.

The information industry is a big pressure on the industry, "this can be a problem if thebusiness, it must be because IT is out of the question#p", the leadership of the wordsundoubtedly gave the female CIO (Chief Information Officer) and his team great pressure.However, in Jiang Zhenglin's view, "because of work pressure is particularly great, so the mind very well. Work is work, life is life. The work time will go to all lengths forward like a soldier; life will enjoy playing good, being a daughter, wife, mother's role...... I am very happy,in fact, so many years, I have not deviated from my first dream."

In the IT and business increasingly fusion now, "CIO must understand the business, pure playtechnology CIO is no way out; butonly understand the business do not understand the technical CIO also have no way out. I think CIO really means should be CITO, you mustunderstand the technology, but also should be based on the technology, familiar with thebusiness process, then can through the information means to resolve issues."

But facing the change trend of the information change rapidly, "planning is very important,"Jiang Zhenglin said. Looking to the future, she and her team this year will have two priorities:"one is the further optimization of the previous architecture in e-commerce, the scope will beno longer limited to Chinese district. Another more important is to develop trend based onmobile Internet, the construction of mobile commerce#p platform, and expand to support the development of mobile commerce."

This I could not help but wait and see.

Business problems, is a problem of IT

From last year to this year doing some big business transformation work, this to great effect on the performance of will. While the system directly determines the success or failure of the business. "This can be a problem if the business, it must be because IT is out of the question".

China Information Weekly: now you both the group of CIO, is also the vice president, asgroup CIO, and served as vice president, what does this mean#p?

Jiang Zhenglin: for me, my job and no change. The Information Department of many companies to the entire firm's business, is merely a passive service, supporting role. But in the Tiens Group, with the deepening of the strategic upgrading and business, with the development of information technology, IT's position appears more important, eachdeveloping a new business initiatives, must consider the IT matching, and as IT person in charge, we must combine the demand, we should think of the future of the entire IT planningand the next step of scalability. Now our architecture, IT planning and process managementdepartment, members have the whole team for the IT planning and landing. So as aresponsible for the IT group vice president, must stand#p in the overall business strategy point of view, IT planning and landing.

China Information Weekly: I can see that you now work is very busy, but I see you are energetic, and has a distinct personality characteristics, can use several words to summarizeyour personality. What effect it has on the job?

Jiang Zhenglin: my personality as you can see, especially cheerful and frank, what say what,no secret to beat around the Bush, so the work efficiency of communication is also high,because of work pressure is particularly great, so the attitude is also very good, balance anddo a good job and life. So I have such a concept: work is work, life is life, the work when yougo all out go forward;#p life is to enjoy, play as a daughter, a wife and motherhood role. It is difficult to imagine a life is a mess of people, will get the job done.

China Information Weekly: you worked for more than twenty years? These years are engaged in work related to the IT? You think in this development process, what or who influenced you the most?

Jiang Zhenglin: Yes, I have been engaged in IT related to work, from the beginning of 1993graduate students after graduation. To speak, I learn IT really because of their own interests,in 1984, saw Mr. Wen Yuankai's "China's Megatrends" referred to the future China is asociety of information, a library can be in a CD, I think the "cool", when I was in in grade one of senior high school, so I decided to learn this stuff. So after studying my undergraduate,graduate, including after graduation stayed are engaged in computer science or computer related research work, in 1998 went back to reading the communications and electronicsph.d.. In 1998 the Internet fire up, so when I graduated in 2001 and returned to the Internet industry. From 2003 to 2004 in the North do my postdoctoral, research direction of information security.

Although my PhD is not major in computer, but not white read, my tutor is academician of Bao Zheng of Xi'an Electronic and Science University, this more than three years of doctoral studyinfluence of pretty big to me, you can imagine my first paper covered the teacher changed 11 times to get it published? He academic excellence in work style. Meticulous pursuit of the perfect attitude let me a lifetime, that strict work style and attitude until today also influencemy work.

These years have never left the IT industry, engaged in all aspects of the Internet involves,from IDC, metropolitan area network, enterprise information services, security, logistics and supply chain management, SP services, e-commerce, experienced. So in 07 years time, came to the Tiens Group do IT director, this is the transformation from theParty A Party B to the role, although the in the mind also some apprehension, but the thought of this role can justput all my experience so many years of IT can be used up, very excited, but also a, to 8 yearstoday now, I am very happy, in fact, so many years, I have not deviated from my first dream.

China Information Weekly: as CIO, what is the challenge for you? How do you understand andsolve these problems? What are the solved examples?

Jiang Zhenglin: I think the challenge is divided into stages. For example, I just to Tiens whenfacing challenges, Tiens informatization in fact in 2003 proposed the concept of globalinformationintegration, to spend huge sums of money on the ERP system Oracle, and many other systems, but I found that these systems are independent of each other, in fact is theinformation isolated island, consistency, normative data can not be guaranteed. The overall lack of integrated planning. But when IT department's role and now is different, is only asecurity system is not part of the problem. At that time, that kind of situation, the IT department to create value for the business, is impossible, so I challenge is how to integrate the system, then the IT planning. Just six months I have been in the system and familiar with the process, Tiens business, by the end of 07 in early 08, in support of the leadership of the company, has formed a basic IT planning blueprintThen based on this blueprint for integration, at the same time integration, while planning. Then according to the plan step by step floor.

The second big challenge comes from this two years. These two years the Internet changed a lot. The Internet directly affect many traditional industry business models and business processes, even including the management idea, now the network infrastructure has been basically popularized, but for traditional industry of Internet based marketing and no large area popularization, from the whole team operation concept, technology development andreserve, and what needs to happen before planning now technical structure adjustment andeven start again, this is the need for large capital investment, at the same time, the structure of knowledgeinformation on the entire team is also a challenge. Before is the information for business services, is a service tool; and now is required by the information technology services means to achieve the conversion business model, positioning of the IT has been quietly put forward higher requirements. For example, last year we had a on the Internetpromotion, in the form of e-commerce to promote, this system directly determines the success or failure of the business. And we're from last year to this year doing some big business transformation work, this to great effect on the performance of our play. And the business transformation, no IT system is done, our president said a words: "this if the business is out of the question, it must be because IT is out of the question." This gives us IT team a lot of pressure, but also aroused our whole team morale.

"The meaning of CIO should be CITO"

I found a lot of CIO love information, not the concept of T, I think CIO really means should be CITO, you must understand the technology, but also should be based on the technology,understand the business purpose, and then to solve relevant issues through the means of informatization.

China Information Weekly: you just talk about three issues: IT decision processes, IT input and output, how to gain the trust and support. First of all, the process of IT investment decision Tiens is what kind of?

Jiang Zhenglin our IT is from up to down and from the bottom to the top two at the same time.Especially in the from bottom to top, around our business objectives, IT provides support services in recent years, with the construction of IT system, they realized that IT bring value totheir work, so our IT inputs in the business sector as a source of demand. On the other hand,is based on the strategic level decisions, such as cloud computing, large data. We usuallydemand will be divided into a number of levels, first to meet the most urgent needs mostneeds, at the same time as much as possible to spend a penny to do great things, notbecause of pure play new technology and to do what the project. But very interestingphenomenon is, Tiensbased on the development of new technology and application of the industry out, we have the business related needs to take advantage of the latest technologyto solve. This again proves that the development of science is always based on the social demand guide.

Tiens was founded in nineteen years, IT has invested billions of dollars, speak from input output cannot be measured with accurate data, until now we still have about fifty million yearinvestment to eighty million information.

Trust is a big and broad concept, Tiens Group for so many years of IT input, the first is ourchairman and president have a forward-looking perspective, recognizing that information on the business value. Secondly, the leadership of my support for the work,which is derived from the trust, trust is not built overnight, is a mission to complete the task and accumulation,and the team is able to work in a challenging such platform, get exercise and grow, tired andhappy, they are not only to trust me and this is the Tiens this big family trust.

China Information Weekly: is there a clear IT performance evaluation mechanism to measurethe rate of return on investment?

Jiang Zhenglin: IT is already on the performance evaluation of our system whether normal operation, not on the system is not completed on time, at the same time, the scientific planning and ductility, and as for the IT rate of return on investment, is not specific for data estimation, but it is clear that there is a IT system, work efficiency, data acquisition theaccuracy and real-time have been clearly improved, and these can not use specific quantitative criteria to measure the rate of return.

China Information Weekly: during this period, how do you get the leadership, peers,Subordinates Trust and support?

Jiang Zhenglin: the trust takes time to build. In the business sector and communication, first,you have to understand the business, that communicate with each other in order to have a common language, a common language, we can trust each other, have foundation to continue to communicate. Second, communication to make the system can meet the business requirement, such can gradually buildtrust. But over the past 7 years, the enterprise is reallygave me a display platform and grow together with all space, and of course the common growth, also including the members of the IT team, especially a lot of the old staff, their more profound experience.

China Information Weekly: these 7 years is responsible for promoting the informatization project you have? Can choose interesting to share with you the relevant experience?

Jiang Zhenglin: take Chinese area, the marketing system of our early, the front-end service system to the branch office, store, all of the marketing and management of CRM, are OracleERP do, if the business have any movement, ERP system adjust the workload and the cost is huge, but the actual ERP system is more based on the back end, on the aspect of management into the pin manufacture and the standard save more appropriate. Our front end is a retail business. Just when I come the company to do Chinese zone "card" business,so at that time made a bold decision, the ERP pushed back: manufacturing, the backbone of the logistics distribution and the supply chain management by ERP; and the front end is in accordance with the demand for the retail industry as a system, and realize the docking of these two sets of system. In this way, the front end in any business restructuring, more flexibleand agile, the operation cost is reduced, this isa project I very proud.

Another is the integration of an optimization on the global supply chain, I attended a training course before the supply chain, how to make the lowest cost of the entire supply chain, you need to realize the sharing of the whole supply chain information to the maximum extent ofinformation. So we made a set of their own supply chain management system, which makes the production and sales, front end and back end and the middle of the process, are truly realize the information sharing and transparent, although in how to make good use of thissystem we really need some time, but this one, coordination and communication ability of all departments enhanced greatly, also achieve the greatest degree of cost optimization ofinvoicing. For this system is definitely learn in order to practise results reflect.

China Information Weekly: you just mentioned and business are closely related, we can see that you are familiar with the company's business processes and operations. So, how do youcome to strengthen the understanding of the company's business? Communicate throughwhat channels and business personnel at all levels of the company?

Jiang Zhenglin: now our business department doing some business decision, I will who attended every meeting. I dare not say that I was familiar with the business processes and operations, but I can say, every time I was in time to take the business to thrash do system. If you don't know much about business, and then also said the system do how how good that affirmation is bullshit. Now there is a saying called "should also understand the business than the CIO CIO business circle, can sit firmly". Second, process management department of the company also is in our information center under the framework of the president's support in the US, because we have to IT department and business department jointly completed the global business operation standard SOP manual, and in this process, we once again deepened the understanding of the business.

The meeting, I often with my team members under the market. Because a lot of business details must be to the scene to intuitive feel. And the business department of informationtechnology may not necessarily know. So in this processthe business department and information department is actually learn from each other in the process of informationization,together with the growth of.

China Information Weekly: as CIO, how do you understand the responsibility, their rights and obligations? Company have clearly defined?

Jiang Zhenglin: of course, the company will have clear provisions in the rules, with a corresponding post financial, business and personnel authorized, feel from my personal, anoccupation managers, responsibilities and rights are equal, but as an occupation managers,considering the rights and responsibilities of the problem of excessive, will give the job brings a lot of worries the spirit of the masters, perhaps better interpretation of my understanding ofrights and responsibilities. So sometimespeople say: Thank Jiang total your help. I said no thanks, this is our duty.

Chinese Information Weekly: do you think that domestic enterprises should be how to domestic IT supervisor or IT supervisor position? To them, you have the occupationdevelopment suggestion of any good?

Jiang Zhenglin: CIO must understand the business, pure play technology CIO is no way out;but only understand the business do not understand the technical CIO also have no way out.I think CIO really means should be CITO, you must understand the technology, but alsoshould be based on the technology, familiar with the business process, then can through the information means to resolve issues. A lot ofthe circle of pure business CIO, side will have a technical TO. So IT supervisor location should consider the development of the company in the early stage, may be a technical personnel, a stage in the development of the company,must have strategic vision, and this change is not a day to complete, is the need of the days and months multiplying. I can not say the occupation development proposals, first of allDifferent people have different aspirations., secondly different platforms give differentopportunities. If must say to suggest, is to practice good technology, the business of learning,improve communication skills.

Electronic commerce and mobile commerce

This year we have focused on two: one is to further optimize the previous architecture in e-commerce, the scope will be no longer limited to Chinese district. Another more important is tocarry out the construction of mobile commerce platform based on development, and support for mobile commerce.

Chinese Information Weekly: can feel in the dialogue, you the company a lot of IT very proud.Let's share, Tiens commendable in which aspects of the IT? Compared with its peers, IT application Tiens what characteristics? What are the advantages and disadvantages?

Jiang Zhenglin: first, I'm proud of times! Tiens Group IT of the overall planning is very proud of. Second, Tiens attaches great importance to the leadership based on IT, trust me, ourplanning are very effective implementation. This is also I am very proud of. Proud of the premise, which is just like I said, the company pays attention to IT, the leadership of the trust and support of our. Now, the process and the results of these information, like pregnant to achild like, "when planning the need to achieve all realized". But our team is also very good.For me, I love IT, love this job, I enjoy this tired and happy state.

This industry is located in the current Tiens, other domestic enterprises of the same IT inputs are not great, before our president in exchange of people with the same industry found that in terms of information, we really walk in the front, whether it is from the support of business andnew technology should be used on the most part do at the end.

China Information Weekly: looking back 2013, what do you think of power in leading IT big change? Key information work this year?

Jiang Zhenglin: in 2013, many of our business to change drive dominated IT big change, likeelectronic commerce. We had a business promotion last October, the IT department with a month to complete a concurrent reached tens of thousands of people in a very short period of time the business action. Before we are online at the same time hundreds of people, thensolve is online at the same time seventy thousand people, technical architecture of thechallenge is enormous, but when the pressure is not only but also the spirit of technology,because we could not be allowed to fail, so the activity is completed, the team many people were moved to tears.

The focus of this year to have two: one is to further optimize the previous architecture in e-commerce, the range will no longer confined to China and overseas. Another more important is to carry out the construction of mobile commerce platform based on the development andexpansion, to support mobile commerce. This no challenge in technology, more from theproduct design, one is how to do the design of mobile commerce carrier from the business,the two is how to do design can fit the people, human nature, let the customer with excellentexperience.

Link: Tiens Group Introduction

In 1995, Mr. Li Jinyuan founded the Tiens Group Co. Ltd. in Tianjin China, and enter the international market in 1997. Now, Tiens Group has already become a house across thebiotechnology, health management, hotel, tourism, education and training, electronic commerce, financial investment and so on many domains, the financial industry capital,business capital and financial capital in a multinational enterprise group. The group's business radiation in more than 190 countries, in 110 countries and regions to establish abranch, and formed a strategic alliance with many countries around the world first-class enterprise. Nutrition and health food, health care products, beauty skin care products,household goods and other diversified products group of R & D and innovation, with a high quality of life for the stability of the global consumer group of about 30000000 families andbusiness partners. *

(original title: Tiens chief information officer Jiang Zhenglin: information age Tiens go to interbank front end)

Editor: small insects