2018 "China Customer Contact Center Award" literary awards grand opening

[Direct Report Network Beijing November 30th] (Sansheng) On the evening of November 23rd, the 2018 “China Customer Contact Center Award” literary award was organized by the China Electronic Commerce Association and the Professional Committee of the China E-Commerce Association Customer Contact Center. The party was grandly opened at the Beijing-China Hotel. At the meeting, the 2018 China Customer Contact Center Awards list was grandly released, and Sansheng (China) won the “2018 Customer Reputation Best Customer Contact Center” award. This is the national award that the company won again in customer service after receiving the honor of the State Administration for Industry and Commerce in the direct sales industry consumer protection evaluation outstanding enterprise and the “2017 China Quality Miles Outstanding Customer Service Unit” in 2017. Sansheng (China) has long provided affirmation and encouragement in achieving healthy living products and services.

 

 

Sansheng (China) is the only unit in the direct selling industry that won this award in 2018.

 

Sansheng (China) won the "2018 Customer Customer Reputation Best Customer Contact Center" Award

 

The “China Customer Contact Center Award” is the most influential annual appraisal activity in the customer contact center industry. The professionalism and authority of the company, as well as the principles of openness, fairness and fairness, are regarded as the best benchmark in the industry. The jury will conduct auditing and evaluation from the aspects of organization management, operation management, innovation and brand management, workplace construction, employee care, etc., and thoroughly evaluate the awards, and finally select the annual awards, representing the highest level of the customer service industry today. In the common competition of 500 enterprises across the country, Sansheng Company has become the 178 enterprises that have obtained on-site assessment qualifications through the first round of declaration and preliminary examination. Finally, it has passed scientific review, on-site inspection, third-party unannounced visit evaluation, industry comprehensive evaluation and other scientific rigorous The selection process was finally awarded the “2018 Customer Customer Reputation Best Customer Contact Center” award with an outstanding score of 95.52 points. This is the only unit in the direct selling industry that won this award in 2018.

 

This year's party honored the 40th anniversary of reform and development, and paid tribute to the customer service people who are constantly innovating and changing. The former member of the Ministry of Industry and Information Technology, chief engineer, executive vice president and chairman of the China Enterprise Confederation, Mr. Zhu Hongren attended the party and delivered a speech. Mr. Dai Peng, Secretary General of the Business Association Customer Contact Center Professional Committee, made a review report on the 2018 China Contact Center Award. The party officially kicked off with the theme of "Customer Service Industry Pays tribute to the 40th Anniversary of Reform and Opening up". The leaders from the Ministry of Human Resources and Social Security, the Ministry of Commerce, the Ministry of Industry and Information Technology, the National Committee of the Chinese People's Political Consultative Conference, the National People's Congress and other relevant government departments attended the conference and various industries. Nearly a thousand people attended the awards show. Sansheng (China) was invited to participate in the event, and Ms. Chen Wei, Director of Customer Service Department, attended the party on behalf of the company.

 

Sansheng (China) customer service work adheres to the core values ​​of “self-respecting people and benefiting others” advocated by Chairman Jinbao. With the five-hearted service standards of heart, intimacy, warm heart, comfort and love, create a kind heart and speak Good faith, good deeds, good deeds, good deeds, five good three customer service. With one-stop service, empathy, customer-oriented, sunset principle, five-core service, the five core working standards provide customers with efficient and convenient service experience.

 

Concentric with customers and with the company. Faced with the increasingly personalized and diversified service needs of consumers, the company has always adhered to customer-centric, aiming to create a three-life service with temperature. Through continuous development of new products, we will continue to upgrade the “smart and excellent” customer service system, and carry out PDCA customer satisfaction closed-loop management and “shift-shifting” complaint management, effectively protect the legitimate rights and interests of customers and create a good consumer experience for consumers. Service is the customer's guarantee line, and service is the lifeline of the company. Under the conditions of the new era, grasping new ideas will always be the guiding target of Sansheng's customer service.

 

Don't forget your heart, remember your mission. Services need to have feelings, services need to be responsible, services need to be ingenuity, Sansheng (China) is committed to building a healthy industry China sample and become the most respected international company. Sansheng customer service will continue to pursue innovation, create greater value for customers and enterprises, continue to pursue excellence, and contribute to the realization of a healthy Chinese dream.