[Direct Report Network Beijing October 31] (China Business News) October 19, Zhejiang Province market supervision Internet law enforcement case platform officially opened, the platform is activated after the Hangzhou Internet Court, another major Internet governance initiative in Zhejiang . The completion and use of the platform marks a major breakthrough in the national market supervision of Internet law enforcement case innovation pilot work, which is of great significance.

 

First, the Internet economy calls for a new mode of supervision

 

According to statistics, in 2017, China's online shopping transactions reached 7.18 trillion yuan, with more than 500 million large online payment user groups. The online shopping platform model continued to innovate, providing a strong driving force for the rapid growth of online consumption.

 

At the same time, the new Internet economy represented by e-commerce, big data and artificial intelligence has developed rapidly and has become a new engine for economic development in Zhejiang and even the whole country. Zhejiang has many well-known online shopping platforms such as Taobao, Tmall, Netease Koala, Mushroom Street and Beibei. The online retail sales account for more than 70% of the country, and Taobao Village ranks first in the country.

 

The rapid development of online transactions has promoted consumption and released vitality. However, the number of illegal Internet-related cases such as sales fraud, consumer fraud, and false publicity has also increased dramatically. The traditional case-handling model has been unable to meet the requirements of network governance. Governing good cyberspace, especially the network market order, is particularly important for expanding domestic demand and promoting Zhejiang's economic and social development. Zhejiang is a place of development of the Internet, e-commerce is highly concentrated, and the successful practice of the Internet court enlightens Zhejiang's market supervision and enforcement model innovation as a major network province. In 2016, Zhejiang Industrial and Commercial and Market Supervision Department accepted 165,000 complaints about online consumption reports and exceeded 200,000 in 2017. The cross-regional and virtual nature of the network, the illegal behavior traces are difficult to follow, the evidence is easy to lose and other objective factors, resulting in the discovery of illegal Internet-related cases, difficult to reach, difficult to obtain evidence, difficult to implement, the traditional market supervision model has been unable to adapt to Internet supervision Claim.

 

As the main force of network economic supervision, Zhejiang Industry and Commerce and Market Supervision Department deeply understands that only by adapting to the general trend of Internet development, using Internet thinking to solve problems in Internet development, and using innovative ideas to continuously explore new modes and mechanisms for network law enforcement, In order to create a fair and orderly network competition order and online shopping environment, we can promote the digital economy of Zhejiang to continue to be at the forefront of the country.

 

Second, another initiative of Internet governance was born

 

"Market Supervision Internet Law Enforcement Case Platform is another big Internet governance initiative in Zhejiang after the Hangzhou Internet Court." This is a high evaluation from the authority.

 

The Zhejiang Provincial Party Committee and the provincial government have always paid close attention to the development and supervision of the Internet. Last year, the Zhejiang Provincial Government and the former State Administration for Industry and Commerce signed a provincial-provincial cooperation agreement to promote the development and governance of the network economy. The Zhejiang Provincial Party Committee deep reform team will "in-depth promotion of network economic regulatory innovation and institutional mechanism reform" into this year's annual work points, and vigorously support the exploration and innovation of Zhejiang's industry and commerce and market supervision departments in network economic supervision. With the continuous concern and support of the Zhejiang Provincial Party Committee and the provincial government, Zhejiang Industry and Commerce and Market Supervision Department actively implemented the provincial cooperation agreement, actively explored new modes and mechanisms for handling network-related cases, and improved the relevant procedures and handling rules. Be brave in innovation, be good at breakthroughs, quickly and efficiently research and develop, and build the country's first “market-regulated Internet law enforcement case platform” and put it into practice. This is an important event for the national market supervision department to deepen the innovation of the regulatory mechanism.

 

Carrying out Internet law enforcement and handling cases is a major mechanism innovation in which market supervision actively adapts to the general trend of Internet development. The pilot in Zhejiang complies with the general trend of Internet development. It is to look to the future, focus on the role of the government as a “visible hand”, strengthen cyberspace governance, and have a long-term regulatory model and regulatory mechanism innovation. By fully integrating Internet technology into market supervision and law enforcement, it is conducive to giving full play to the advantages of Internet law enforcement case platform optimization, intelligent processing, and efficient disposal, and to construct a convenient and low-cost network case investigation mechanism. Zhejiang adheres to the principle of “network management network, technology management network and legal management network”, and uses information technology to reengineer the traditional law enforcement case mode, accelerate the effective integration of market supervision and comprehensive law enforcement functions, and explore the whole process of case enforcement. Management, effectively solve the problems of traditional network-related cases, such as difficulty in finding, difficult to reach, difficult to obtain evidence, difficult to implement and low case rate, and truly realize the effective transformation from traditional supervision to intelligent supervision.

 

It is understood that the Zhejiang Industrial and Commercial Bureau in the process of innovating the Internet law enforcement case platform, from the characteristics of network economy, illegal laws, difficult problems, handling needs, technical conditions, etc., to overcome difficulties and remove obstacles. The bureau has carried out 50 or 60 investigations and discussions, starting from the feasibility, visiting the platform and local supervision departments, investigating the possibility, reality and operability of online handling of cases; starting from key nodes, focusing on filing cases, etc. In the important part, combined with the actual situation of online complaints, repeated investigations, scrutiny, calculations, and listening to opinions, forming a treatment plan of “should be established, disciplined first”, exerting the maximum effect of administrative resources; controlling from a high starting point, in design At the beginning, the platform was positioned as “interconnected”, and it was discussed and analyzed with the operating units of relevant systems to form a sharing platform and joint governance of the development system, reporting complaints, credit disclosure, and unified payment. After 15 months of unremitting efforts, the platform was finally officially launched.

Third, subversive law enforcement innovation keywords

 

Through the live demonstration of the launching ceremony, the reporter learned that this newly-enabled market-regulated Internet law enforcement platform applies artificial intelligence, automated office, electronic signature and other technologies to the reporting of cases, and achieves accurate, time-space, intelligent and efficient.

 

Big data technology is precisely positioned and accurately traced. Through this system, law enforcement agencies can not only stop and investigate network violations in a timely manner, but also timely identify, quickly deal with and combat all kinds of malicious reports of abuse of litigation rights and consumption of government resources; it can allow the majority of operators to respond to and coordinate with the government. Inspection, "do not run at a time", greatly reduce the cost of doing business, but also allow government departments to complete the relevant administrative law enforcement procedures online, significantly reducing administrative costs.

 

Under the traditional case punishment mode, the parties need to run the law enforcement unit several times, that is, they can only run a long distance and spend a lot of time, manpower and financial resources. The platform can break through the time and space restrictions and realize the full process online processing from report, filing, investigation, delivery, proof to notification, audit, punishment, payment, publicity, etc., no longer need to rely on the traditional "residence" When the physical conditions are met, any steps involved by the parties may be recorded continuously in real time, and the parties may accept the penalty for “zero transit time” and “zero travel expenses”.

 

At the same time, the platform has realized intelligent and efficient handling of the network. According to the person in charge of the inspection and corps of the Zhejiang Provincial Administration for Industry and Commerce, the platform is widely embedded with intelligent applications, and the information of the parties can be checked in seconds, one-click introduction of online transaction process and form data evidence, legal law, discretionary intelligent push, law The intelligence of the instrument is generated. The electronic file materials are generated simultaneously with the process of handling the case, and the whole process of inquiry, transcript, audit, hearing, and case review is left behind. In this way, the mechanical work and repetitive work of law enforcement personnel are effectively reduced, and the efficiency of handling cases is greatly improved. The merchants involved can also complete the fine payment through the unified public payment port platform of Zhejiang Government Service Network, and use electronic invoices to solve the problem of accounting business of the parties. Through big data analysis, it is also possible to effectively identify “professional claimants” and protect the legitimate rights and interests of operators.

 

According to statistics, during the three-month Internet law enforcement case pilot program, the market supervision department has completed the processing of more than 2,000 reported cases, exceeding the number of cases handled in the past three years. Among them, more than 70% of minor violations or defamation behaviors have achieved online education guidance and self-examination and self-correction, and the government, merchants, and platforms have nearly zero cost advantages to handle all matters requiring collaborative response.

 

The relevant person in charge of the Zhejiang Provincial Administration for Industry and Commerce said that through the full cooperation of the regulatory authorities and the online trading platform, they will work together to form a superposition and synchronization of administrative law enforcement shocks and platform rules constraints, forming a high-pressure situation for criminals and illegal activities, and compressing illegal space. , purify the network environment. For operators with very small transaction volume, active elimination or active mitigation of consequences, more measures such as administrative warnings and rectifications are ordered to help resolve consumer disputes in a timely manner.