CNDSN January 29th news (Daily News) spent 88888 yuan to buy 10 courses of slimming products, with two months do not see weight-loss results, but the fat 5 catties. We had not signed a written contract, now can successfully return money back?

“当初购买的时候，他们承诺三个月没有疗效就退款。可是从去年7月份开始要求他们退款，却迟迟没有答复。”昨天，读者林先生无奈地向本报记者谈起了他老婆的遭遇。

"When I buy, they promised to three months had no effect on the refund. But from the beginning of July last year asking them to refund, but has no answer." Yesterday, the reader Mr. Lin reluctantly told reporters about his wife's experience.

林先生的老婆黄女士体重110多斤，总是嫌自己胖。

Mr. Lin's wife Ms. Huang weighs more than 110 pounds, always suspected his fat.

2013年9月，黄女士的一个朋友找到了她，并且向她推荐了如新TR90的减肥产品。那位朋友告诉黄女士，服用这款减肥产品，不用节食，不用运动就可以达到瘦身的效果。如果3个月无效还可以退款。

In 2013 September, a friend of Ms. Huang to find her, and recommended a new TR90 products reducing weight to her. The friend told Ms Huang, taking the weight loss products, without dieting, without movement can achieve the effect of thin. If 3 months is invalid can also refund.

“另外，由于这是直销产品，因此，如果使用了这款产品，觉得效果不错，推荐给其他人并达成了销售，自己还能拿到提成。”在朋友的一番介绍下，黄女士觉得如新TR90不但可以帮自己减肥，还能靠它达到发财致富的梦想。于是，她一口气买了5个疗程。一个月后，又追加了5个疗程，共计10个疗程，花了88888元。黄女士不但自己使用，还成功地推荐给了身边的三位朋友。

"In addition, because it is a direct product, therefore, if the use of this product, I feel good results, recommend to other people and a sales, I can get the commission." In a friend's an introduction, Ms Wong feel like TR90 not only can help you lose weight, but also rely on it to achieve the dream to get rich. So, she bought 5 period of treatment. A month later, an additional 5 courses of treatment, a total of 10 courses, spent 88888 yuan. Ms. Huang not only for their own use, but also the success to the three friends around me..

不过，令黄女士没想到的是，连续使用两个疗程后，体重不但没有降下来，反而又重了5斤。

However, to Ms. Huang did not think of is, continuous use two months after treatment, the body weight are not reduced, but also the 5 kg weight.

“一个疗程是九十天，试了第一个疗程后，体重并没有减下来。于是，我老婆又试了一个疗程，结果反而胖了5斤。”林先生说，“除了我老婆之外，从她那里购买了减肥产品的朋友，也有一位增重了20来斤。”

"A period of treatment is ninety days, the first test after a course of treatment, body weight did not cut down. So, my wife tried a course of treatment, but the results of fat 5 catties." Mr. Lin said, "except for my wife, since she bought slimming products friend, also have a heavier 20 catty."

前思后想，黄女士决定联系如新的客服部门要求退款。

Turn over in one's mind, such as the new requirements of Ms. Huang decided to contact the customer service department for a refund.

“我们从去年七月就要求公司能把剩余八个疗程的产品退货并退款。但遭到了他们的拒绝。”林先生表示。

"We from July last year to require the company to the remaining eight courses of product return and refund. But they refused." Mr. Lin said.

为了证实林先生的说法，记者联系了如新总部的相关人员。公司品牌传播部门的赵经理向记者表示，他们公司有30天之内无理由退货的政策。“只要产品的外观、包装不影响二次销售，就可以退货。这一点，在销售单上是明确标注的。不过，林先生2013年购买的产品，到现在再要求退货，时间隔得太远了。”

In order to confirm Mr. Lin said, the reporter contacted the relevant personnel such as the new headquarters. The manager Zhao company brand communication department told reporters, their company has a 30 days no reason to return policy. "As long as the appearance of the product, the packaging does not affect the two sale, you can return. This point, in the sales list is explicitly marking. However, Mr. Lin in 2013 to buy products, to now again return requirements, time interval too far."

那么，当初如新公司是否真的向林先生承诺过“30天内使用无效可退款”呢？赵经理否认了这一说法，“我们公司所做到的官方承诺是"30天之内无理由退货"，这都是有书面依据的。一是会印在销售单上，二是可以在官方网站上查询得到。但我们从来没有说过"30天内使用无效退款"。”

Then, when a new company is really to Mr. Lin promised "invalid refund" within 30 days? Zhao manager denied this, "we did the official commitment is" 30 days no reason to return ", which are written on the basis of the. One is will be printed on the sales list, two is can get the query on the official website. But we never said "invalid refund within 30 days"."

双方各执一词，那么买了产品后，没有书面合同等材料，还能退款吗？记者咨询了杭州市江干区市场监督管理局稽查大队诸队长。

The two sides each sticks to his argument, then buy the product, without a written contract and other materials, but also a refund? The reporter consulted the inspection group Hangzhou City, market supervision administration of the captain Jianggan District.

诸队长表示，“这样的情况最好有书面材料，或者有相关的录音资料也是可以的。否则的话，只能靠双方来协商。如果双方对于事实的认同是一致的，当初的确承诺可以"无效退款"，那黄女士才有可能拿到剩余的货款。”▲

The captain said, "such a situation the best written material, or related audio recordings can be. Otherwise, can only rely on the two sides to negotiate. If the two sides agree to fact is the same, you really can "invalid refund" commitment, that Ms. Huang will it be possible to get the balance of payment." *

（原标题：买回如新TR90减肥产品不见效 消费者退货引争端）

(original title: buy new TR90 weight loss products do not bear fruit the return of consumers cited a dispute)

责任编辑：宝蓝

Editor: Blue