【直报网2月12日讯】（闽西日报）从工商总局获悉，随着信用消费的出现和电子消费方式的便捷化，“预付式消费”逐渐增多，已逐渐成为吉林省服务领域的新兴主流消费业态，在美容美发、洗浴、洗车、洗衣、健身等多个服务行业广泛使用。投诉主要集中在经营者恶意欺诈、虚假宣传、强制服务、霸王条款、擅自中止服务、变相涨价、经营主体不合法等7个方面，侵害消费者合法权益的现象比较突出。

CNDSN February 12th news [] (Fujian daily) learned from the General Administration of industry and commerce, with the emergence of credit consumption and convenient electronic consumption mode, "prepaid type consumption" has gradually increased, has gradually become the service field of Jilin Province emerging mainstream consumer format, widely used in hairdressing, bathing, washing, laundry, fitness a number of service industry. Complaints mainly concentrated in the operators malicious fraud, false propaganda, forcing service, the terms of overlord, unauthorized suspension of service, disguised price hikes, management main body is legal in 7 aspects, against the legitimate interests of consumers more prominent.

据了解，由于预付式消费实行先付款后消费，经营者集中地获取了权利，而分散地承担义务，处于优势地位，加之部分经营者服务观念不强、诚信意识缺失，极易产生消费纠纷。针对这一突出现象，吉林省工商局引导经营者在办卡时主动与消费者签订合同，明确双方权利义务。要求经营者将服务项目、收费标准、限制消费条件在经营场所明显处公示，或在消费卡背面详细注明。在经营场所悬挂12315提示牌，公布辖区工商所举报、投诉电话，便于消费者投诉举报。

It is understood that because of prepaid type consumption to implement the first payment after consumption, the concentration of business operators access rights, and scattered the obligation, in a dominant position, and some of the operators to the concept of service is not strong, the lack of awareness of integrity, extremely easy to consumer disputes. In view of this prominent phenomenon, Jilin Province Bureau of industry and commerce to guide the operator in the cards do the initiative and consumers signed the contract, clearly the rights and obligations of both parties. Will require the operator service items, charging standards, limiting consumption condition obvious position in the business place, publicity, or the back of the card in the consumer specify. Hanging 12315 tips card in the business place, area and report, published complaints telephone, to facilitate consumer complaint report.

整治行动中，吉林省排查预付式经营主体8500余户，并建立了全省统一的监管台账。对可能恶意敛财、携款外逃的，及时通报公安机关。通过集中整治，全省系统共规范不公平格式条款277条，指导经营者建立自律制度372条，发布消费警示、提示500余条，调处消费者投诉举报677件，为消费者挽回直接经济损失80余万元。▲

Rectification operation, Jilin Province investigation prepaid management main body of more than 8500 households, and established the unified regulation account. The possible malicious money, with money, promptly notify the public security organ. Through the centralized rectification, the province's system is unfair terms of format specification 277, to guide the operator to establish self-discipline system 372, released consumer warning, suggesting that more than 500, the mediation of consumer complaints report 677, saving consumers direct economic loss of 80 yuan. *

（原标题：工商总局:“预付式消费”侵害消费者现象突出）

(original title: the State Administration for Industry and Commerce: "prepaid type consumption" against consumer phenomenon outstanding)

责任编辑：宝蓝

Editor: Blue