2017-05-05 15:41

 

25800 yuan tuition for the full return of six days every day platform quality

 

Beijing (May 5th) (daily business daily) free learning? Do not joke, and this is a very deep routines
Recently, Mr. Zhu in the undergraduate enrollment problems encountered. He saw the online self enrollment information, get the full refund of the business commitment within six months, and you can get a certificate, but after a few months of registration, still did not get the return of tuition. So, he call the newspaper rights hotline 85188518 reflect and linkage of the mayor's hotline 12345: "2 months after the registration fee, educational institutions do not take the initiative to contact me, not to mention the curriculum of things, not even learning materials, not to mention the pre publicity" filial piety "return in the form of tuition."
Consumer theory
Do not send the learning materials
Good filial piety is not present
Mr Zhu: in February 16th, I saw a piece of news on the Internet every day, on the Beijing Art Education Company Limited (hereinafter referred to as "every day") of the Zhejiang Gongshang University business management undergraduate enrollment examination. The company is located in the city of Hangzhou City Qingchun Road No. 136 Guangli building, the distance is right, I want to just want to improve yourself, so in online to the customer said to sign up, and left his phone.
February 17th, I received a phone call every day, let me go to the company to complete the registration fee. So, I went to the company registration, and paid 25800 yuan. The staff on the spot promised that I can not only get the certificate, and I pay the tuition fee will be refunded in full within six months, I, through their company's two yards of public service platform, in the form of filial piety return. Filial piety is a day and two yards of public platform jointly launched online currency, can be converted into cash through its APP.
The beginning of March 24th, I got two yards to public my filial piety, to start a daily return of "filial piety" about 130 minutes / day, but after the return of "filial piety" every day are in decline, now down to 2 minutes / day, at present our account of "filial piety" only more than 2 thousand points. But these "filial piety" is not like "day day up" the staff member said that may mention, now I do not have a penny to mention.
In the meantime, I repeatedly contact every day to ask, the other said only to understand the situation of more people, the specific situation is temporarily unknown, need to be able to give me back after April 20th, but still no reply.
The most critical is so far, "every day" did not inform me to participate in the course, and even the curriculum is not known, and even the most basic learning materials are not.
And, "day day up" never take the initiative to contact me, only I go to counseling, get the reply is always vague, my request repeatedly prevarication. Now, I feel cheated, not to mention what filial piety returned, the curriculum is not a problem. I request the termination of the contract, a full refund.
Merchant said
15 working days will try to do a full refund
No information is because Mr. Zhu in the second half of the examination
"Day day up" Xing Supervisor: Mr. Zhu side, we will try to do a full refund, the amount of the company needs to refund the specific decision. Because the program is two yards public updates, and our company financial work relatively late, there is also a company, is to go to the company for a refund and go refund process, so the refund in 15 working days.
There is no question about the notice of Mr. Zhu and the lack of information, because he has not come to the exam time. Our company has two forms of examination, one is the school test, the other is the national examination. National test, the need to follow the normal state process, the examination time in the second half, the school test, the system is different for each school, we will send information to students before the exam. And our company's training courses are carried out, students can choose whether to participate.
Two yards public service: our company has recently been a system upgrade, yesterday has issued a notice, so these days can not be mentioned in the two. "Filial piety" is issued according to the data of customer consumption calculated payment, the amount of consumption if more customers, the platform release of the "filial piety" is more and more, is not fixed the issuance of "filial piety" amount every day.
Specific system maintenance upgrades need to be based on the system announcement, the current can not withdraw. Every day, said the tuition will be filial piety mode full refund of the situation, our company in March 1st after the introduction of a new model, before the withdrawal in March 1st, you can extract the full. But in March 1st after the withdrawal, but only from "filial piety" worth 70% in cash, the remaining 30% only consumption in our platform. And Mr. Zhu is in March before consumption, so with every day, there are differences.
Two yards of public manager Liu: at the beginning of April, because of "every day" received complaints, our company has closed the account every day now, and every day there is no relationship.
But Mr. Zhu is in February with the "day day up" signed the contract, so it is still in the form of "filial piety". As for when to withdraw money, Mr. Zhu, the company has to wait for notification.
Consumer Protection Committee said
Consumers try to choose simple consumer behavior
There is no free lunch
Hangzhou Consumer Protection Committee, the relevant person in charge: if there is an agreement, according to the agreement. If the business does not provide the relevant services, consumers can request a full refund, and you can go to the city Consumer Protection Committee complaints, requests to coordinate. If the agreement is not clear, then the proof of breach of contract will be a difficult.
In accordance with the terms of Mr. Zhu, the company's education and training programs, more like a cloak of education and training coat financial projects. Consumers in the consumer choice, should choose a simple consumer behavior, such as you just need to buy a bottle of water thirsty.
The main body of diversified consumer behavior is prone to consumer disputes. And in the case of the main body is not clear, consumer demand is also more difficult to determine the object.
Consumers need to keep in mind that there is no free lunch. In the market economy environment, is a price of goods. Consumers choose the enterprise, as far as possible to choose local enterprises, or foreign well-known enterprises. In particular, the education and training institutions, is the strength to speak, consumers choose to choose the best known companies. And the most important is rational consumption.