【直报网1月14日讯】（浙江在线）杭州华尔街英语退款难等问题被曝光后，有不少网友反映，华尔街英语整个推销过程更像传说中的“传销”，洗脑式的推销让学员在当时只能选择交钱，而当真正回过神来，为时已晚，或选择忍气吞声，或走上漫长的维权路。

CNDSN January 14th news [] (Zhejiang online) problem of Hangzhou Wall Street English difficult be refund after exposure, many netizens reflect, Wall Street English the whole selling process is more like the legendary "pyramid schemes," brainwashed sell let students at that time can only choose to pay, but when it comes to God, it was too late, or choose swallow insult and humiliation silently, or go on long adults road.

近日，浙江在线记者暗访了杭州华尔街英语的某门店，实地体验网友说的“洗脑式推销”。

Recently, Zhejiang online reporter visited a store in Hangzhou Wall Street English, field experience "brainwashed netizen said sales".

优惠作诱饵 推销人员拿出“奖学金”和“内部助学金”

Preferential as bait selling staff with "scholarship" and "internal grants"

根据华尔街英语官方网站介绍，华尔街英语在全球的业务隶属于英国培生集团，1972年正式创立。自创建以来，华尔街英语已在全球28个国家和地区拥有逾460家中心。2000年，华尔街英语进入中国市场，截至目前在中国拥有66家学习中心，遍布京津、长三角、珠三角等地区，所有中心全部直营。

According to the introduction of Wall Street English official website, Wall Street English in the global business belonging to the British Pearson, officially launched in 1972. Since its creation, Wall Street English operates over 460 centers in 28 countries and regions. In 2000, Wall Street English into Chinese market, as have 66 learning centers present in the China, throughout the Beijing Tianjin, the Yangtze River Delta, Pearl River Delta and other areas, all the center of all straight battalion.

浙江在线记者从工商部门了解到，华尔街英语目前在杭州有四家门店。

Zhejiang online reporter learned from the business sector, Wall Street English currently has four stores in Hangzhou.

在杭州华尔街英语某门店附近，记者被一名发传单的兼职人员拦下。和此前网友所说的一样，兼职人员会以自己需要完成工作量，需要帮忙为理由，请记者跟随他到门店里了解华尔街英语，在这位兼职人员口中，这里的课程从几百元到数千元不等。

In Hangzhou near the Wall Street English of a shop, the reporter was a part-time personnel leaflets over. As previously has said, part-time staff will complete the work to their own needs, need help for reason, please press followed him to the shop to understand English in Wall Street, the part-time staff in the mouth, this programme from hundreds of dollars to thousands of dollars.

记者以一名打工者的名义进入门店，兼职人员首先要求记者填写一张表格，上面包括姓名、出生年月、学历、对学习英语的需求以及目前的自学状况等。该兼职人员告诉记者，需要占用20分钟左右的时间，接受英语学习水平的问询和检测。

The reporter entered the store in the name of a migrant workers, part-time personnel first asked the journalists to fill in a form, which includes the name, date of birth, education, the demand for English learning and the current situation of self-study etc.. The part-time staff told reporters that requires 20 minutes or so, accept inquiries and the detection level of English learning.

按照其要求填写好表格后，一名自称W姓的课程顾问带记者参观了整个门店以后，将记者带到一个单独的房间内，开始了问询和检测。

According to the requirements to fill in a form, a self proclaimed W name of the course consultant with a reporter visited the shop after, the reporter to a separate room, and started an investigation and detection.

W问的问题包括个人简历到家庭背景等，但始终围绕一个话题：来杭州华尔街英语可以提升个人能力，有美好前途。在检测英语水平时，W的问题与此前汉语交流的内容基本一致。W由此判定，记者英语水平一般，适合学习基础到中级水平的英语。

W asked the question including the resume to the family background, but always focus on one topic: to Hangzhou Wall Street English can improve the ability of individuals to have a bright future. In the detection of the level of English, W problem with the previous Chinese exchanges are basically the same content. W thus determined, the reporter English general, suitable for learning the basics to intermediate level of english.

W解释说，学习时间可以分为18个月和27个月两种，前者费用四万多元，后者费用五万多元。她也提到，当天恰好可以申请5800元的“奖学金”，只需交580元的押金，并提供身份证等信息。

W explained that the learning time can be divided into 18 and 27 months of two, the former costs forty thousand yuan, which costs fifty thousand yuan. She also mentioned that day just can apply for 5800 yuan "scholarship", only need to pay 580 yuan deposit, information and identity card etc..

在记者交纳了押金后，W又说，作为朋友，自己正好有华尔街英语内部家属的助学金名额，而且仅有一个，愿意提供给记者，只需填写一张申请表，24个月免利息，但要交5.5%的手续费。W强调，助学金只有5%的申请通过率。

At the press to pay a deposit, W said, as a friend, I just have the Wall Street English internal family grants quota, and only one, is willing to provide to the reporters, only need to fill out an application form, 24 months interest free, but have to pay a 5.5% fee. W stressed that grant only 5% applications through rate.

Three cards to play, ideal, warmth of the sales personnel ""

在狭小的空间内，一对一交流让人感觉有些压抑，更何况W根本不给记者太多说话机会。除施以“奖学金”和“助学金”等恩惠，W主要打出理想、担当、温情这“三张牌”。

In a narrow space, one to one exchange some people feel depressed, not to mention the W doesn't give reporters too much chance to talk. In addition to impose "scholarship" and "grant" grace, W mainly makes an ideal, bear, warmth that "three cards".

“你来杭州主要是为了什么，赚钱，对吧？赚钱需要自信、沟通、人脉，华尔街英语可以全部提供给你。”W一边在纸上写着，一边为记者分析。

"You come to Hangzhou mainly to what, to make money, right? Make money need confidence, communication, networking, Wall Street English can all give you." W side is written on a piece of paper, one side is the reporter analysis.

“你作为一个男子汉，要有担当，你的父母以后需要你，你的女朋友以后需要你，这些都要以你个人能力为基础，对吧？”W站在记者角度考虑，言语恳切。

"You as a man, to play, your parents need you, your girlfriend later need you, these are to you personally ability as the foundation, right?" W reporters standing point of view, language earnestly.

“我原来也是华尔街英语的学员，以前工资只有三千多，但通过我在这里努力学习，我现在年薪二三十万。我感觉你很有上进心，看到你，就看到我当年的影子。”W说到自己的经历。值得一提的是，多名网友分别在不同门店遇到的不同推销员，都听到了类似的话。

"I was originally the Wall Street English students, previous salary only 3000, but through my efforts to study here, I am now salary covers. I feel you are very motivated, see you, see me in shadow." W said his experience. It is worth mentioning that, different salesman more than users were encountered in different stores, have heard similar words.

“你二十多岁的大小伙子，好意思跟家里要钱？我是把你当朋友，否则我今天直接让你滚出去！”当记者提到，花费数万元学英语，可能需要家里经济支持时，W突然激动起来。

"Big guy you more than 20 years, the nerve with the family for money? I treat you as a friend, or I let you go out today directly!" When the reporter mentioned, spend several million dollars to learn English, may need to family economic support, W suddenly excited.

围绕着“三张牌”，W一直试图记者签下贷款申请表。而此时，距离她所说的“五到十分钟就能确定‘奖学金’能否申请下来”，已经过去半个多小时。

Around the "three cards", W has been trying to reporters signed loan application form. But this time, the distance she said "can be five to ten minutes to determine whether the application 'scholarship' down", has passed more than half an hour.

从热情迎接到冷漠不送 约定二十分钟的问询持续两个小时

From the warm welcome to cold not agreed twenty minutes inquiry lasted two hours

按照此前发传单兼职人员给出的说法，整个问询和测试大约需要20分钟左右，但记者算了一下，问询和测试持续了将近2个小时。这其中，至少有80%的时间，是W在煲“心灵鸡汤”，分析到这里学英语的种种利好，催促记者交押金、填写贷款申请。

According to the previously distribute leaflets part-time staff is that, the inquiry and the test takes about 20 minutes, but the reporter calculated, inquiries and test lasted nearly 2 hours. Among these, at least 80% of the time, is W in the pot "Chicken Soup for the soul", the analysis of a variety of favorable here to learn English, urging reporters pay deposit, fill out the loan application.

不难想象，如果是刚走出校园的学生，或者是刚到杭州的求职者，面对滔滔不绝的理论，没有思考的时间，只能跟着对方的思路去想。有网友告诉浙江在线记者，他本人在华尔街英语接受问询时，课程顾问跟他从下午六点聊到将近凌晨，直到网友同意交学费为止。

It is not difficult to imagine, if it is just out of school, or just to Hangzhou job seekers face off the reel, theory, no time to think, can only follow each other's thoughts. Have a netizen told the Zhejiang online journalists, he himself in Wall Street English accept inquiries, course consultant with him from six p.m. talk to nearly morning, until the netizens agree to pay tuition so far.

整个过程中，W或是言辞恳切，或是声音激动，或是咄咄逼人，或是轻声细语，一直引导记者按照她的分析去思考问题。每说一段话，总是会用上“你知道吗”、“你说对不”之类的用语。

In the whole process, W or sincere words, or excited, or overbearing, or whisper, always guided reporters according to her analysis to think. Every passage, always with "you know", "do not you say" like the language.

“我敢保证，你回去以后肯定不会再考虑学英语，可能你认为要先找工作，可能你认为英语对你没那么重要，可能你的家人不建议你花这么多钱学英语，你这是再给自己的犹豫不决和懒惰找借口，你有没有想想自己的未来？”甚至当记者提出“回去再考虑考虑是否学习英语”时，她的一番话把这种想法的后路全部堵死。

"I assure you, no longer consider learning English you must go back to the future, you might think to find work, you may think of English is not so important to you, may your family don't suggest that you spend so much money to learn English, you this is to give their shilly-shally and lazy excuses, you have to think about your future?" Even when the reporter mentioned that "go back and consider whether to learn English", her words to this idea of posterior blocked.

直到记者站起身来，表示改天再来咨询，W的态度一下子变了，先是多次提出让记者坐下再聊聊，继而很不耐烦地带记者退还押金，最后只留下记者一个人等待退款。

Until the reporter stood up, said again consulting another day, W's attitude had changed, first let's sit down and talk puts forward for many times, and then very impatient zone reporters to refund the deposit, finally leaving only one reporter for the refund.

走出门店，记者的第一感受就是，如果此次不是暗访，说不定现在还在接受W的“教育”，或者已经填好贷款单交完学费，还要像小品《卖拐》中的范伟一样，感激涕零地对W说声“谢谢啊”。

Out of the store, is the first feeling of reporters, if this is not the town, perhaps now also accept W's "education", or already completed loans paid the tuition, but also like a sketch "Maiguai" just like Wei Fan in the shed tears of gratitude, say "ah thank you for W".

问询过程谎话连篇 多次避谈退款等事宜

The inquiry process lies repeatedly avoided refund matters

将近两个小时的问询和测试过程中，W多次许下承诺，若不是之前有网友提供的信息和资料，她的一些话根本无法分清是真是假。

Inquiries and test process for nearly two hours, W repeatedly promised, if not before users have to provide information and data, and some of her words cannot distinguish true or false.

无论是记者暗访中还是网友的遭遇里，杭州华尔街英语几乎每天都是申请“奖学金”的最后一天，而有网友透露，如果自己态度不够强硬，之前交的押金就会以申请“奖学金”成功为理由不予退还。

Whether or users encounter reporter unannounced visits, Hangzhou Wall Street English almost every day is the last day for "scholarship", and friends have said, if his attitude is not tough enough, before deposit will be for "scholarship" is not successful reason returned.

杭州华尔街英语官方宣称的“多种贷款方案”，在W口中变成了她自己“唯一一个华尔街内部家属助学金名额”，而且“如果不给你也不会给其他人”。

Hangzhou Wall Street English official "various loan scheme", in W's mouth "became her only student of a Wall Street internal family gold places", and "if you do not give you will give other people".

交谈过程中记者多次问到，如果学习过程中提出退学，学费如何处理时，W先是说“你当我们是开黑店啊”，后又说可以转让，可以异地学习、远程学习，根本不提退款的事。

In the process of talking to reporters repeatedly asked, if the learning process is proposed to drop out of school, tuition how to handle, W first said "you when we open a black ah", after he said he could transfer, can be remote learning, distance learning, do not mention a refund thing.

而更让人感到蹊跷的是，无论推销人员的承诺再好再完美，双方签订的合同上都会有一句“双方的任何口头交流及承诺与本合同的书面表述不一致的均为无效”。有网友评论，这一条款颇有“最终解释权归华尔街英语所有”的意味。▲

While more people are wrong is, regardless of sales personnel commitment to good and perfect, the two sides signed the contract will have a "no verbal communication and commitment of both parties of this contract and the written expression of inconsistent are invalid". The netizen comments, this clause has the "right of final interpretation of all Wall Street English" means. *

（原标题：曝华尔街英语洗脑推销似传销）

(original title: exposure of Wall Street English brainwashing similar to pyramid selling)

责任编辑：小申

Editor: small Shen

记者看到，这张申请表上写的是“北银消费金融有限公司轻松付个人消费贷款”，与此前多名网友反馈的信息如出一辙。“你看最后还要有销售人员的签字，如果你以后无法偿还贷款，是要我替你承担的。”W郑重地告诉记者。