CNDSN on November 9 news (fire) "double 11" coming, a lot of electronic business platform an early launch various promotional activities, to attract many consumers pay close attention to the "hoarding", on November 6, the Consumers Association issued a notice, called business strictly fulfill the legal obligation, promotion, don't forget to the interests of consumers, for infringement of the legitimate interests of consumers seriously, the rectification is not timely, reflecting strong consumer business, consumer associations will be carried out in accordance with public interviews.

Consumers Association pointed out that in previous years, the data show that behind the bustling shopping promotions, high consumer complaints: serious lag in product quality goods not version, courier services, after-sales service can not be guaranteed, Internet fraud to seize the opportunity to sneak in and become typical "post holiday syndrome".

According to the first half of 2015 the National Association Organization accepting complaints, a total of 10600 online shopping, an increase of 28.8%, consumers reflect the electricity suppliers to fulfill obligations under the contract and product quality problems are relatively more. "Double eleven" focus on sales, more easily lead to related issues.

China Association pointed out that electricity suppliers should safeguard the legitimate rights and interests of consumers from the point of view, the quality of the product, to ensure that consumers through the normal channels to buy goods or services with the proper quality, performance, use or effective period. Trading platform should strengthen the supervision of the seller of the third parties, the problem of timely treatment.

At the same time, to prevent false propaganda, ensure that consumers informed choice, ensure that consumers pay for process safety, avoid the loss of the person and property of the consumer, to ensure the safety of the consumers' personal information, avoid package which are inaccessible to telephone fraud first and so on, to avoid consumer personal information leak and even personal safety hidden trouble.

In addition, the Consumers Association pointed out that double eleven during the delivery of large, belonging to the sudden increase in the amount of delivery, the courier company should be in advance with the courier company to set the double eleven period of the protection plan, delivered to consumers. Fulfill the statutory obligations, to ensure the timely and effective after-sales service, the legal form of a contract to ensure that the contract is fair and reasonable.

Business platform should strengthen the supervision of businesses, strengthen the protection of consumer rights and interests protection law, to accelerate the implementation of the relevant laws and regulations on the seven days no reason to return, etc.. Does not belong to the seven days no reason to return goods should be in accordance with the requirements of laws and regulations, in a clear position, not allowed to increase does not comply with the seven days no reason to return goods, to fulfill the obligations of the service should be done.

China Association stressed that electricity suppliers in the use of format terms, should be in a significant way to remind consumers to pay attention to the quantity of goods or services, quality, time and manner of performance, safety precautions and risk warning, after sales service, civil liability and other major stakeholders. Shall not be in the form of an increase in the terms of the consumer liability, reduce or exempt from the responsibility of the operator's business operators. 3

(original title: against the interests of consumers will be publicly interviewed)

Editor: small Shen

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