[news] May 3rd reporting network in Beijing (PO brother relativity) in a hospital in a critically ill patient, her daughter will soon have a wedding, but the patients may not be able to see the happy moment, and very much hope that the mother can attend the wedding bride. The hospital was informed of the news, made an unexpected move: just a few hours, the layout of the hospital into a wedding hall, is full of flowers, balloons and streamers. The hospital staff to buy a wedding cake, the nurses for the patients with hair, makeup, dress, her bed to the hospital hall. One of the staff volunteered to play the piano, and the hospital priest presided over the ceremony. Each floor of the balcony are surrounded by the hospital staff and the relatives and friends to attend the wedding.

This is a true story

The story takes place at Mayo Clinic, the world's largest private medical institution. This is also a book I recently read a book to the world's best hospital management, an impressive scene. We can imagine a good hospital, medical staff dedicated to saving lives, is meticulous and thoughtful hospitality. The Mayo Clinic, however, has gone beyond the imagination, and truly achieved its core values: patient needs.

The needs of patients, not only physical health needs, not only service demand, and the meaning of life, like the story of a surprise wedding, the medical staff spontaneously completed a pair of mother and daughter.

There are too many stories in this book. After reading these stories, people think "the world's best hospital," these words, Mayo Clinic deserved.

What is the best in the world?

The Mayo Clinic has more than 100 years of history. William, the founder of J, who was born in the first years in the first 20 years of the Mayo Clinic's core values, "patient needs first", has influenced managers and staff in the past. Look at the text, these 6 words are not what originality, a similar statement we can see in many places, but the Mayo Clinic admirable is, it really do this, let the cultural values become a way of life and medical service.

In Mayo, new employee training within 5 minutes can certainly understand the values, the entry of 3, 4 months and one year after, will be to strengthen the values of training employees; not only get the values and can recite, experience the culture in daily work, either directly to patients or medical staff team, have affected the values ingrained. Mayo is not only the hospital or medical personnel education and training base, as early as 1919, the Mayo brothers put most of the property to the "Mayo foundation" for medical and surgical education, cultivate and develop talents. Of course, in the process, Mayo's values subtly influence the future of health care professionals.

Because from the bottom of my heart "in patient needs first, Mayo employees who have such a voluntary spirit, in just a few hours to run a special wedding, can bring beyond the patients and their families expect to experience. And those who go against Mayo's values will not be Mayo's employees, even with the best technology.

The Mayo Clinic, I think, is the best hospital in the world, not because it wants to be better than everyone else, but that it has been sticking to its core values for more than and 100 years.

Isn't that what we're after?