2015-08-10 14:33
America's group customer service center to visit the sun god
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Field communication
[CNDSN8 10 days] (Sun God) in the afternoon, Guangdong, the United States and the United States of group customer service center director Ou Weihong visit to the sun god group customer contact center to visit the exchange, the two sides on the call center operation management experience, call center and the sun god direct use and other topics for in-depth exchange.
At the meeting, the sun god customer contact center to the United States of the group customer service center introduced the sun god customer contact center operations, a new generation of full channel call center system construction and customer contact center five years planning; sun god marketing headquarters deputy general manager Han Zongping also to guests introduced the sun god group 27 years of development process.
The United States of the group's customer service center in Europe, the total height of the sun god direct cause rapid development of the achievements, while the sun god customer contact center in the establishment of a short span of more than a year, the great progress made in appreciation.
And the beauty has the industry advanced management level of group customer service center, in the platform of science and technology, innovation of technology and management, multimedia operation aspects precipitated the many excellent experience, through the communication, the sun god customer contact center to learn more advanced benchmarking enterprise excellent management experience, the sun god to the excellent service enterprises to emulate to enhance the quality of services to a higher level.
Since the establishment of the solar God customer contact center, adhering to the "entered into the standard, into the standard" service concept, set up a set of perfect service system, continuous use of new technology to optimize customer service tools and processes, to provide timely and accurate information and fast solution to the dealer.
Exchange of both parties
In order to continuously improve the level of service, the sun god customer contact center is to insist on going out, please come in the direction of development, set up an advanced call center operating system, and through a series of important initiatives to promote the construction and improvement of the entire service center.
At the same time, to do a good job in customer relationship management, continuous improvement of the overall level of service, the sun god customer contact center call center system in 2015 to implement a comprehensive upgrade, the new call center system design ideas embedded Internet + application concept, not only considers the direct sales market is currently the need for multi-channel services, but also take full account of the future of the entire channel and the needs of distributors intelligent service. In leveraging the mobile Internet, broaden the service channel at the same time, the use of social media, multiple channels to increase the user contacts and to improve communication, based on mobile Internet channel construction, power sun nerve distributors to achieve "smart phone in hand, full business worry free" entrepreneurial dreams.
This year is the sun god "Three Five Plan" the first year, the sun god customer contact center to the market as the center, the customer as the center, with the mobile Internet thinking recycling service process, continuous optimization service system, to provide customers with no worries, a one-stop, convenient service, more partners to expand the market to provide a more powerful service support. 3
(original title: the United States of the group's customer service center to visit the Sun God Praise direct results)
Editor: small G
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