2016-07-14 15:57
Ma Zhengqi: adhere to the new concept of development to create
 Adhere to the new concept of development to create a good consumer environment
[straight news network Beijing on July 14 news] (author: mazhengji) Party of the eighteenth session of the Fifth Plenary Session stressed that achieve development goals in 45 period, solve the problem of development and thick planting development advantages, we must firmly establish and effectively implement the innovation, coordination, green, open, sharing the development concept. The new development concept involves all aspects of the economic foundation and the superstructure, all need to improve the market mechanism and a good consumer environment. Business and market supervision department shouldering the task of safeguarding the legitimate rights and interests of consumers, we must deeply understand new development concept of consumer rights put forward new requirements, deepen the reform, advancing in a pioneering spirit, to promote China's consumer rights work to step onto a new stage.
First, adhere to the concept of innovation and development should be reflected and implemented to deepen the reform of consumer rights.
Innovation is the first power to lead the development, is the soul of a nation's progress, it is also the source of the eternal vitality. Embody the concept of innovative development and implementation of the consumer rights work, is to deepen the reform of consumer rights mechanisms, the concept of innovative consumer rights, consumer rights mechanisms, regulatory methods, regulatory means.
The concept of innovative rights, the goal is to promote the reform of the supply side of the consumer demand, so that the supply side of the structure and the consumption structure of the match, better release the potential of consumption. To overcome the narrow concept of consumer rights, adhere to the generalized concept of consumer rights, to ensure the unfair competition, trademark, advertising market behavior against the interests of consumers behavior into an important category of consumer rights; to the consumer rights pass forward to consumer education, guide consumption, consumer warning up and combine the individual rights and collective rights, the combination of the consumer rights and industry standard.
Innovation rights protection mechanism, the goal is to build a new consumer rights protection system and work mode. In litigation transfer case, the regional consumer dispute treatment integration, public interest litigation, strengthen rural consumer rights, strengthen service consumer rights and other aspects of the implementation of new breakthroughs. At the same time, continue to improve the "consumer protection law" supporting laws and regulations, the consumer rights and Interests Protection Law Implementation Regulations "formulation, launched the" v. transfer case work guidance. Pay attention to new areas, new situations and new problems, and make supplementary provisions on prepaid card consumption, service consumption and network consumption.
The objective is to increase efforts to safeguard the legitimate rights and interests of consumers and to innovate the methods of supervision and regulation. Innovative forms of regulation, the focus is on implementation protection entity consumers and online consumer rights and interests of both to achieve supervision under the integration of online and offline; strengthening the source of governance, to guide the operator to take the initiative to assume social responsibility; adhere to the problem oriented, around the consumption demands of hot precise force and infringement cases investigated according to law, encourage the operators to the integrity of the law. Innovative means of supervision, the focus is on the use of Internet thinking, accelerate the construction of "national enterprise credit information publicity system, realize information collection, the public in accordance with law, the integrity of the enterprise, joint disciplinary, social supervision, play the role of credit in the consumer rights of law enforcement supervision, improve market supervision level of modernization.
Two, adhere to the concept of coordinated development should be reflected and implemented to the consumer rights of social coordination.
Coordination is an inherent requirement for sustained and healthy development. The coordinated development of the concept and the implementation of consumer rights, is to unite all forces, to promote the realization of the government, market, society "collaborative governance, establish and improve the" enterprise self-discipline, consumer participation, social supervision and government supervision of consumer rights community governance mechanism.
Promote consumer rights community collaborative governance, at present and in the future for some time, to focus on three aspects of the effort. One is to promote the establishment of consumer protection department coordination mechanism. In conjunction with the relevant departments to establish the consumer rights and interests protection inter ministerial joint meeting mechanism, the study of consumer protection a major consumer of important affairs and respond to events. Two is to play an active role in the organization of consumer associations at all levels. Guide to do a good job in the association of the organization, and actively seek local Party committee and government to solve the problem of association organizations, personnel, preparation, funding and other issues. Support the Consumer Association of China in a timely manner to reflect the voice of consumers, according to the law to carry out social supervision, for consumers and social concerns filed public interest litigation. Three is to guide enterprises to self-discipline and expand social supervision. Guide industry associations to strengthen self-discipline, and guide operators to operate in good faith. Support the news media supervision and publicity, to play the role of supervision of the news media. Increase the participation of the vast number of consumers, enhance awareness of rights, improve the ability of self.
Three, adhere to the concept of green development should be reflected and implemented to guide consumer health and cultural consumption.
Green is a necessary condition for sustainable development and an important embodiment of people's pursuit of a better life. The green development concept embodied and implemented into consumer rights in, is to be in accordance with the overall goal of building a resource-saving and environmental friendly, guide consumption towards a shift in the direction of intelligent, green, health, safety.
Guide the scientific consumption, the key is to strengthen consumer education guidance, popularize the knowledge of green consumption, the formation of green consumption consciousness, promote people's way of living and consumption patterns to thrift, green low carbon, civilized and healthy mode change. Loved by the masses to take, entertaining form, carry out publicity normalization and cultivate the green consumer culture, the formation of the whole society to care for and support the good atmosphere of green consumption.
Advocate green consumption, focusing on promoting green consumption from the eco organic food to air purifier, water purifier, energy saving appliances, green home appliances, green building materials and other goods and services to expand. Green consumption to promote green production, to provide more green products, in the whole society to form a good situation of green supply, green consumption.
Four, adhere to the concept of open and development should be reflected and implemented to enhance the international level of consumer rights.
Opening is the only way for the country's prosperity and development. Embodiment and implementation of the concept of open development into the work of consumer rights, is to establish a world vision and open vision, to adapt to the diversification of consumption, quality, globalization, to enhance the level of internationalization.
An international comparative study of consumer rights protection. Carefully study and draw lessons from the developed market economy countries in the consumer dispute resolution, consumer protection and other aspects of the practice, to further improve the mechanism of consumer rights. At the same time, strengthen the international exchanges and cooperation, make full use of international consumer protection and enforcement network, consumer rights consultations, consumer's personal information protection and cooperation platform, timely exchange of experience, together with the study of consumption hot spots and difficult.
To enhance the ability of cross-border cross-border rights. Strengthen the focus on the issue of international consumer demand tracking and analysis, timely release of consumer warning, improve the awareness and ability of cross-border cross-border consumer rights. Give full play to the role of the General Administration of industry and Commerce and the consumer rights cooperation mechanism signed by the relevant countries to explore the establishment of cross-border cross-border consumer dispute settlement path and law enforcement cooperation mechanism, increase the protection of domestic and foreign consumers.
Five, adhere to the concept of shared development should be reflected and implemented to protect the interests of consumers in a wider range of.
Sharing is the essential requirement of socialism with Chinese characteristics. To share the development concept and the implementation of consumer rights, is to people-oriented, pay attention to people's livelihood, earnestly safeguard the interests of the majority of consumers as the starting point and the foothold, enhance consumer of their own legitimate rights and interests are gaining.
From special research and consumer rights protection big data analysis to see, in a wider range of consumer protection, the focus should focus on three aspects. First, the same importance to promote the work of urban and rural consumer rights. Overall, China's rural consumption rights and urban residents' consumption rights development is not balanced, there is a gap between rural consumer rights. We should pay more attention to the work of rural consumer rights, for rural consumer rights, to take targeted measures to make urban and rural consumers to enjoy the public service of consumer rights. Two is to strengthen the construction of the 12315 system. To establish a unified national 12315 platform as an opportunity to take the lead in the integration of consumer rights complaints platform to enhance consumer demand to solve the effectiveness of. To achieve full coverage of the consumer rights protection social network, and further improve the basic consumer rights network. Three is to improve the effectiveness of consumer dispute mediation. To innovate consumer dispute mediation mechanism, resolve social conflicts, maintain social stability, protect the interests of consumers.
We should earnestly to implement the general requirements of the new development of the concept of consumer rights policy measures, focusing on the "45" planning objectives, focus on improving the effectiveness of consumer rights, set out to innovation and consumer rights, and to make new contributions to the economic and social development of our country.
(the author is deputy director general of the State Administration for Industry and Commerce)
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